At Firaccova, we strive to ensure that our customers are delighted with their purchases. However, if you are not satisfied, our refund policy outlines the terms and process for returning items.

1. Eligibility for Refunds: Refunds are available for items that are unused, undamaged, and in their original packaging. Refund requests must be made within 2 days of receiving the product.
2. Non-Refundable Items: Custom-made or personalized items, discounted or sale items, and items marked as non-refundable are not eligible for refunds.
3. Process: To initiate a refund, please contact our customer support team at [firaccova28@gmail.com]. Once approved, you will receive instructions for returning the item. Refunds will be processed within 5-7 business days after the item is received and inspected.

Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect. In such cases, Firaccova will cover the return shipping costs.